Privacy Policy
This Privacy Policy explains how Helogai (“we,” “us,” or “our”) collects, uses, stores, and protects personal data when you visit or use our website. We respect your privacy and process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.
What Data We Collect
We may collect personal data that you provide directly and technical information collected automatically when you use our website.
Depending on how you interact with the website, the information we collect may include:
- Your name and contact details when you contact us;
- Your email address and the contents of your message;
- Information submitted through forms, comments, or other website features;
- Your IP address, browser type, device information, operating system, and general location;
- Website usage information, such as pages visited, time spent on the website, and referring links; and
- Cookie and similar technology data, as described below.
You are not required to provide personal data simply to browse the website. However, certain information may be necessary for us to respond to an enquiry or provide a requested service.
How We Use Data
We use personal data only for legitimate and clearly defined purposes. These purposes may include:
- Operating, maintaining, and improving our website;
- Responding to questions, feedback, and support requests;
- Providing information or services requested by you;
- Monitoring website performance, security, and reliability;
- Preventing fraud, misuse, unauthorised access, and other harmful activity;
- Complying with legal obligations and responding to lawful requests; and
- Understanding general website usage through aggregated or analytical information.
Where required by law, we rely on an appropriate legal basis for processing, such as your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interest in operating and securing the website. Where processing is based on consent, you may withdraw that consent at any time.
We do not sell your personal data. We may share information with carefully selected service providers that assist with website hosting, security, analytics, communications, or technical support. These providers may process data only as necessary to perform services for us and must apply appropriate safeguards.
Cookies
Our website may use cookies and similar technologies. Cookies are small text files stored on your device that help websites function, remember preferences, understand usage, and improve performance.
Cookies may include:
- Essential cookies: Required for core website functions, security, and navigation;
- Preference cookies: Used to remember settings and choices; and
- Analytics cookies: Used to provide aggregated information about website traffic and performance.
Where required, non-essential cookies will be used only with your consent. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.
Third-Party Links
Our website may contain links to third-party websites, platforms, or services, including social media services such as X. These third parties operate independently and have their own privacy policies and terms. We are not responsible for the privacy practices, content, security, or data handling of external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal data or using its services.
Data Security
We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures may include access controls, secure hosting, software updates, monitoring, and appropriate internal procedures.
Although we work to protect personal data, no online transmission or storage system can be guaranteed to be completely secure. We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, to provide requested services, resolve disputes, enforce agreements, or comply with legal obligations.
User Rights
Subject to applicable law, you may have the right to:
- Request access to the personal data we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal data;
- Request restriction of certain processing;
- Object to processing based on legitimate interests;
- Request the portability of data you provided to us; and
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details below. You may also have the right to lodge a complaint with the relevant data protection authority, particularly in the country where you live, work, or believe that a data protection violation occurred.
Contact Information
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or require further information about our processing activities, please contact us:
- Email: [email protected]
- Phone: +49 176 7875
- Address: 124 Cedar Lane, Germany
- Social/X: https://x.com/
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be published on this page with a revised date where appropriate.